Shipping & Returns
We ship Monday to Friday with Canada Post. Orders are processed 1-4 business days after they are submitted. We process Priority orders either the same day they are placed, or the next business day at the latest. If you require faster shipping or have any other concerns please don’t hesitate to contact us and we'll do our best to accommodate you!
Store Pickup:
Pickups available from 12-7 Tuesday-Saturday, and 12-6 Sundays at our flagship location of 1114 Queen Street West in Toronto! Please select the 'Store Pickup' option during checkout, and we'll send you an email when your order is ready. We usually need 2-3 days to prepare an order for pickup.
Studio Pickup:
Pickups now available, by appointment, at our studio from 10-5 Monday-Friday! If you can't make it during those hours, please be in touch and we can often arrange to be there earlier or later. We're located at 5 Adrian Avenue in the Junction Triangle area of Toronto. Unit 203 - buzzer number #2030. Please select the 'Studio Pickup' option during checkout, and we'll send you an email when your order is ready. We usually need 2-3 days to prepare an order for pickup.
Same Day Courier:
We also offer a $25 same day/next day courier service option within the city of Toronto. For same-day delivery, orders must be placed before 10am. If not, it will be the next day. We aren't able to offer this service on weekends or holidays.
The area of courier delivery is roughly bordered by St. Clair to the North, the Don River to the East, the lake to the South, and Roncesvalles/Runnymede to the West. Delivery outside of those borders is possible, but please contact us if your location falls outside of that to be safe.
For courier delivery, we may need to be in touch with you, so please make sure you're available by phone or e-mail to arrange delivery details.
Delivery estimates below are in business days:
Store pickup
| FREE | All orders |
We sometimes have to transfer an item from our studio to the store, or retrieve it from another location, so we'll contact you when your order is at the shop and ready for pickup! 1114 Queen St. West, Toronto
|
2-7 days |
Studio pickup
| FREE | All orders |
We sometimes have to transfer an item from our store to the studio, or retrieve it from another location, so we'll contact you when your order is at the studio and ready for pickup! 5 Adrian Avenue, studio #203, buzzer 2030, Toronto
|
2-7 days |
Same day/next day courier delivery within Toronto
| $25 |
All orders within the City of Toronto |
Please see the text above for radius of delivery and restrictions. We occasionally have to retrieve an item from a separate location and aren't able to deliver it within the same/next day time period. Please call or e-mail us to double check the item is available to be couriered the same day if it's important - thank you! |
Canada
|
FREE |
Orders over $150 | Canada Post Expedited Parcel | 5-10 days |
| $15 | Orders under $150 | Canada Post Expedited Parcel | 5-10 days |
| $35 | Priority | Canada Post Priority | 2-5 days |
USA
| FREE | Orders over $200 | Tracked Packet International | 5-14 days |
| $20 | Orders under $200 | Tracked Packet International | 5-14 days |
| $40 | Express | Canada Post Xpresspost - signature required | 3-7 days |
International
| $50 | All orders | Tracked Packet International - Air | 7-14 days |
Returns
All purchases can be returned for exchange or refund within 30 days (even sale items and ReNests) and we offer free returns on everything within Canada!
Your online order will come with a return slip to fill out and enclose with your return to specify your refund/exchange preferences.
Please send us an e-mail at service@birdsofnorthamerica.com to request a free return label, and include your order number and the items you would like to return or exchange, as well as which exchange styles you'd like so we can put them aside for you until your return is received.
You are always welcome to keep anything else included in the box - post cards, stickers, candy - even if you return your order!
If you prefer to ship a return without the free label, please ship it back to us here:
Birds of North America
5 Adrian Ave., #203
Toronto, ON
M6N 5G4
Canada
Alternately, you can drop any returns or exchange items at our store in Toronto at 1114 Queen Street West.
Returned merchandise must arrive back at Birds of North America within 30 days of the initial order date. All returns must be in new condition, unworn, with all original tags in place. The form included with your order will allow you to indicate whether you would prefer an exchange or refund for your returned item. Please note that we cannot refund shipping fees.
USA & International returns
We are unable to accept returns that require duty or tax payment upon receipt. Please consult your shipping provider about how to avoid this when returning items. We include a form with each order that explains the best way to ship items back to us without incurring any tax or duty charges. Please don't hesitate to contact us if you need more information. We're not able to offer free returns to our US customers at the moment, unfortunately.
Taxes and Duties
Canada
If your order is being sent to Ontario, New Brunswick, Newfoundland, Nova Scotia or Ontario you will be charged HST. If your order is being sent to any other Canadian province, you will be charged GST only. No sales tax will be added to American and International Orders. American and International customers are responsible for any duties and taxes at the time of delivery of the package.
USA & International Orders
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Customs policies vary from country to country. Please consult your country's customs office for an accurate estimate. All international packages are subject to possible customs delays.